“No geral, um hotel encantador, no entanto, o preço para "incidentes" era íngreme, considerando a falta de comodidades. É necessário solicitar o serviço de limpeza do quarto, uma vez que não visitou o quarto após a noite inicial da estadia. Algumas preocupações gerais de manutenção: a parede atrás da banheira estava descascando, o ferro no quarto não estava funcionando. Excelente localização, perto de excelentes lojas e restaurantes de Napa.”

“Two horrible experiences and one bad one at this place. First time Valet somehow lost my gym bag from the trunk of my car! No one EVER had permission to go in there! Only time I ever saw management in person was when I reported this first situation and all she did was come out to assure me nothing had been lost there before 😂 that it was surely my mistake. They called for me to pick up my bag days later and was at the front desk but she never showed her face again. She never responded to my emails asking for an explanation. Second time (wasnt by choice that I went back) valet lost my brand new cars key fob!! My BMW was literally 2 days old when this happened. Third situation I was handed someone else's car and I drove off in it, didnt realize it till I was out of town. This I confirmed happening to 2 other people I personally know!! Partly my fault but come on! Every time management was nowhere and every thing was relayed through other staff including valets. NEVER got a proper apology from management with any of the 3 situations I experienced there. She avoids showing her face at all cost! I will never recomend this place until proper management has been implemented. If anyone needs any further details on any of my 3 experiences there feel free to contact me. P.s. The twins who valet there have never been involved in any of my bad experiences and were great everytime I've been there.”